{"id":11,"date":"2023-12-29T09:39:27","date_gmt":"2023-12-29T09:39:27","guid":{"rendered":"https:\/\/stepsfarmcare.com\/?page_id=11"},"modified":"2024-03-08T22:04:41","modified_gmt":"2024-03-08T22:04:41","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/stepsfarmcare.com\/index.php\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\n<p><strong>Last Updated: <\/strong>12\/29\/2023 12:36 pm<\/p>\n\n\n\n<p><strong>1. Introduction<\/strong><\/p>\n\n\n\n<p>At Steps Farmcare Centre, we value your satisfaction and want to ensure you are pleased with your purchase. If, for any reason, you are not entirely satisfied with a product you have purchased from us, we offer a clear and straightforward refund and returns policy to make the process as smooth as possible.<\/p>\n\n\n\n<p><strong>2. Eligibility for Returns<\/strong><\/p>\n\n\n\n<p>To be eligible for a return, please make sure of the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>You must initiate the return within<strong> 24hours<\/strong> of receiving the product.<\/li>\n\n\n\n<li>The product must be in its <strong>original packaging<\/strong>, and <strong>unopened <\/strong>and<strong> in the same condition as when you received it<\/strong>.<\/li>\n\n\n\n<li><strong>Proof of purchase, <\/strong>such as an order number or receipt, is required.<\/li>\n\n\n\n<li>Perishable items, opened or used products, and personalized\/customized items are generally not eligible for returns unless they are defective or damaged upon receipt.<\/li>\n<\/ul>\n\n\n\n<p><strong>3. Returns Process<\/strong><\/p>\n\n\n\n<p>To initiate a return, please follow these steps:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Contact our customer support team at <strong>info@stepsfarmcare.com<\/strong> to inform us of your intent to return the product.<\/li>\n\n\n\n<li>Provide your order number, contact information, and a brief explanation of the reason for the return.<\/li>\n\n\n\n<li>Wait for our response, where we will provide you with further instructions, including the return address.<\/li>\n<\/ul>\n\n\n\n<p><strong>4. Refund Process<\/strong><\/p>\n\n\n\n<p>Once we receive and inspect the returned product and find it in acceptable condition, we will process your refund. Here&#8217;s how the refund process works:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>We will refund the original purchase price, including taxes, to the original payment method you used for the purchase.<\/li>\n\n\n\n<li>Please allow 7 business days for the refund to be processed and appear in your account.<\/li>\n\n\n\n<li>Shipping costs (if applicable) are generally non-refundable unless the return is due to our error or a defective product.<\/li>\n<\/ul>\n\n\n\n<p><strong>5. Exchanges<\/strong><\/p>\n\n\n\n<p>If you received a defective or damaged product, we are happy to offer an exchange. Please contact our customer support team at <strong>info@stepsfarmcare.com<\/strong> to arrange for an exchange.<\/p>\n\n\n\n<p><strong>6. Non-Returnable Items<\/strong><\/p>\n\n\n\n<p>Certain items are non-returnable unless they are defective or damaged upon receipt. These items include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Perishable goods (e.g., live animals, plants)<\/li>\n\n\n\n<li>Customized or personalized products<\/li>\n\n\n\n<li>Items not in their original condition or without their original packaging<\/li>\n\n\n\n<li>Products with missing parts or accessories not due to our error<\/li>\n<\/ul>\n\n\n\n<p><strong>7. Shipping Costs<\/strong><\/p>\n\n\n\n<p>If your return is approved and it is due to our error or a defective product, we will cover the cost of return shipping. However, if you are returning a product for any other reason, you are responsible for the return shipping costs.<\/p>\n\n\n\n<p><strong>8. Contact Us<\/strong><\/p>\n\n\n\n<p>If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at [Contact Email\/Phone Number]. We are here to assist you and ensure your satisfaction.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p>Contact us at <strong>info@stepsfarmcare.com<\/strong> for questions related to refunds and returns.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Last Updated: 12\/29\/2023 12:36 pm 1. Introduction At Steps Farmcare Centre, we value your satisfaction and want to ensure you are pleased with your purchase. If, for any reason, you are not entirely satisfied with a product you have purchased from us, we offer a clear and straightforward refund and returns policy to make the<\/p>\n<div class=\"klb-readmore entry-button\"><a class=\"button\" href=\"https:\/\/stepsfarmcare.com\/index.php\/refund_returns\/\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/stepsfarmcare.com\/index.php\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/stepsfarmcare.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/stepsfarmcare.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/stepsfarmcare.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/stepsfarmcare.com\/index.php\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":0,"href":"https:\/\/stepsfarmcare.com\/index.php\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"wp:attachment":[{"href":"https:\/\/stepsfarmcare.com\/index.php\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}