Refund and Returns Policy
Last Updated: 12/29/2023 12:36 pm
1. Introduction
At Steps Farmcare Centre, we value your satisfaction and want to ensure you are pleased with your purchase. If, for any reason, you are not entirely satisfied with a product you have purchased from us, we offer a clear and straightforward refund and returns policy to make the process as smooth as possible.
2. Eligibility for Returns
To be eligible for a return, please make sure of the following:
- You must initiate the return within 24hours of receiving the product.
- The product must be in its original packaging, and unopened and in the same condition as when you received it.
- Proof of purchase, such as an order number or receipt, is required.
- Perishable items, opened or used products, and personalized/customized items are generally not eligible for returns unless they are defective or damaged upon receipt.
3. Returns Process
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] to inform us of your intent to return the product.
- Provide your order number, contact information, and a brief explanation of the reason for the return.
- Wait for our response, where we will provide you with further instructions, including the return address.
4. Refund Process
Once we receive and inspect the returned product and find it in acceptable condition, we will process your refund. Here’s how the refund process works:
- We will refund the original purchase price, including taxes, to the original payment method you used for the purchase.
- Please allow 7 business days for the refund to be processed and appear in your account.
- Shipping costs (if applicable) are generally non-refundable unless the return is due to our error or a defective product.
5. Exchanges
If you received a defective or damaged product, we are happy to offer an exchange. Please contact our customer support team at [email protected] to arrange for an exchange.
6. Non-Returnable Items
Certain items are non-returnable unless they are defective or damaged upon receipt. These items include:
- Perishable goods (e.g., live animals, plants)
- Customized or personalized products
- Items not in their original condition or without their original packaging
- Products with missing parts or accessories not due to our error
7. Shipping Costs
If your return is approved and it is due to our error or a defective product, we will cover the cost of return shipping. However, if you are returning a product for any other reason, you are responsible for the return shipping costs.
8. Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer support team at [Contact Email/Phone Number]. We are here to assist you and ensure your satisfaction.
Contact us at [email protected] for questions related to refunds and returns.